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Frequently Asked Questions
6 questions answered
Find answers to common questions about privacy, data collection, and our technical diagnostic tools. We believe in full transparency.
Topics Covered
shield_person
Privacy
How we handle your IP, session data, and what is stored — spoiler: nothing.
wifi
Network Testing
How the bufferbloat test works and how to interpret your grade.
devices
Compatibility
Which browsers and devices work best with our diagnostic tools.
We take a privacy-first approach. Your IP address is used only for real-time geolocation detection (to help troubleshoot region-specific issues) and is not stored in our permanent database logs after your session expires.
The test simulates network traffic by maxing out your download and upload connection for a short period. While this happens, it continuously pings a central server to measure latency. If latency spikes significantly during the load test, you have bufferbloat.
Yes, MySupportInfo.vercel.app is currently 100% free for individual users. We may introduce premium features for enterprise support teams in the future, but the core diagnostic tools will remain free.
Absolutely. After a test runs, we generate a unique, temporary link you can copy to your clipboard and send to your ISP technician or IT support agent. This link expires automatically after 24 hours.
Most speed tests only measure throughput (Mbps). We measure Quality of Experience by analyzing latency under load. You might have 1000 Mbps internet but still experience lag if your router suffers from bufferbloat (Grade C or lower).
Our tool works best on modern browsers like Chrome, Edge, Firefox, and Safari (versions released within the last 2 years). We leverage the latest Web APIs for accurate timing measurement.